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Refund and Return Policy
Given that all our products are custom-printed specifically for your order (Print-on-Demand), we do not support returns or exchanges for reasons such as:
- Buyer’s Remorse
- Ordering the incorrect size (Please use our size guides)
- Minor variations in color between the screen display and the physical product
The sale is final for all custom-made goods.
Exceptions: Defective or Damaged Products
ASTHREON and our fulfillment partner (Printful) uphold a commitment to quality. If you receive an item that is defective, damaged in transit, or incorrect (e.g., wrong design or size sent due to a fulfillment error), we will gladly provide a free replacement or a full refund.
Procedure for Claims:
- You must submit a claim within 14 days of receiving the product.
- The claim must include:
- Your order number.
- A clear, high-resolution photo showing the defect or error.
- Please email us at helpcenterasthreon@gmail.com
We will cover all costs associated with replacing a confirmed defective item.
