Refund and Return Policy

Given that all our products are custom-printed specifically for your order (Print-on-Demand), we do not support returns or exchanges for reasons such as:

• Buyer’s Remorse
• Ordering the incorrect size (Please use our size guides)
• Minor variations in color between the screen display and the physical product

The sale is final for all custom-made goods.

Exceptions: Defective or Damaged Products

ASTHREON and our fulfillment partner (Printful) uphold a commitment to quality. If you receive an item that is defective, damaged in transit, or incorrect (e.g., wrong design or size sent due to a fulfillment error), we will gladly provide a free replacement or a full refund.

We will cover all costs associated with replacing a confirmed defective item.

Additional Policy Details

• Size Guide Responsibility: Please note that since each item is custom-printed just for you, we cannot offer exchanges if the wrong size was ordered. We strongly encourage you to review our Size Chart on each product page before finalizing your purchase.
• Lost or Stolen Packages: ASTHREON is not responsible for packages confirmed as delivered by the carrier. If your tracking information shows “Delivered” but you haven’t received it, please contact the local courier service directly.
• Address Accuracy: It is the customer’s responsibility to provide a correct and complete shipping address. If a package is returned to our facility due to an insufficient address, the customer will be responsible for the reshipment costs.
• Cancellations: Orders enter our production system almost immediately. You may request a cancellation within 2 hours of purchase. After this window, the production process has likely begun, and the order cannot be canceled.

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How to Initiate a Claim

To ensure the fastest possible processing of your case, we have established a priority channel through our official contact form:

1. Visit our contact Page: Use the official form for all formal inquiries.
2. Priority Subject Line: In the message subject or at the beginning of your text, please write in capital letters: “DAMAGED ITEM RETURN”.
3. Preferential Treatment: By using the “DAMAGED ITEM RETURN” header, your request will be automatically flagged for priority handling. Our team gives preferential status to these cases, ensuring a significantly faster review and resolution compared to standard inquiries.
4. Provide Order Details: Include your Order Number and a detailed description of the issue. Once we receive your form, our team will contact you via email to request any further evidence needed to finalize your refund or replacement.